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Frequently Asked Questions 7game — Get Your Answers Now

Here we have gathered the most common questions from people who use 7game — covering registration, Pix deposits, withdrawals, bonuses, Sports Betting, casino, VIP Program, and responsible gambling. If you can't find the answer you need, support is available 24 hours a day via live chat or at suporte@7game.cash.

Use the search below or browse by category to find what you're looking for faster.

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Help categories
Account registration and verification
Deposits and withdrawals in BRL
Bonuses, promotions, and rollover
Sports Betting and casino
Responsible gambling and self-exclusion
VIP Program and Benefits

How Can We Help?

Search for a specific question or browse the categories below. Most answers are right here — and support is always available if you need more.

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Registration & Account

CPF, KYC verification, password reset, multiple accounts, and personal data.

8 questions
Deposits & Withdrawals

Pix, bank slip, credit/debit card, PicPay, Mercado Pago, processing times, and minimum amounts.

7 questions
Bonuses & Promotions

Welcome bonus, rollover, free spins, cashback, and how to redeem offers.

6 questions
Sports Betting

Cash out, live betting, parlay bets, Brasileirão, Libertadores, and odds.

6 questions
Casino

Slots, crash games, live casino, RTP, table games, and available providers.

5 questions
Responsible Gambling

Self-exclusion, deposit limits, session time limits, and compulsive gambling support.

5 questions

Didn't find your answer? The support team at 7game is available 24 hours a day via live chat on the platform or by email at suporte@7game.cash — support in Portuguese, with real people.

Registration & Account

Everything about creating, verifying, and managing your 7game account.

To create an account at 7game you will need: full legal name, valid CPF, active email address, Brazilian mobile number, and date of birth. Registration is free and takes under 2 minutes. No documents are required at sign-up — identity verification (KYC) is only requested at the time of your first withdrawal. You can deposit and place bets as normal before completing KYC.

No. The policy at 7game is one account per CPF. Even if you use different email addresses, the system detects the duplicate CPF. Creating multiple accounts violates the Terms and Conditions and may result in the closure of all accounts and cancellation of any pending bonuses and winnings. If you have forgotten your login details, support can recover your account without needing to create a new one — just reach out via chat or at suporte@7game.cash.

KYC verification is requested before your first withdrawal. The process is 100% online: go to My Account → Verification and upload a clear photo of your RG or CNH along with proof of address issued within the last 3 months. Review takes up to 24 business hours. Once approved, withdrawals are unlocked with no further restrictions. If the documents are incomplete or illegible, the support team at 7game reaches out by email with instructions for resubmission.

Changes to account details — such as email, phone number, or address — are handled through 7game for security purposes. Get in touch via live chat or at suporte@7game.cash with your requested change and account details. The team will ask for identity confirmation before processing the update. CPF and date of birth cannot be changed after registration.

The 7game is a platform exclusively for users aged 18 and over. There are no exceptions to this rule. Date of birth is verified at registration and again during the KYC process with an official document. Accounts created by individuals under 18 are closed immediately upon detection, with the balance frozen while the matter is investigated.

On the login screen, click "Forgot my password". Enter your registered email and you'll receive a reset link within 2 minutes. The link expires in 30 minutes. If the email doesn't appear in your inbox, check your spam folder. If you can't remember which email you used, contact 7game providing your CPF to recover access.

Yes. To close your account, contact support at suporte@7game.cash. Before closure, any available real balance can be withdrawn normally. If the reason for closing is related to problem gambling, 7game recommends using the permanent self-exclusion tool (minimum 5 years), available directly at My Account → Responsible Gambling — no need to contact support.

The 7game is available to users across the entire country. Registration is open to residents of all 26 states and the Federal District. When creating an account, simply select your state in the registration form. There are no geographic restrictions within Brazil for using the platform.

Deposits & Withdrawals

Pix, bank slip, card, processing times, minimum amounts, and everything about financial transactions at 7game.

The 7game accepts deposits exclusively in Reais (R$) through the following methods: Pix (available 24 hours, including holidays, instant processing), credit and debit card by the major card brands accepted in Brazil, boleto bancário (processed within 1 business day), PicPay and Mercado Pago. The minimum deposit is R$ 20.00 regardless of the method chosen. We do not charge fees on deposits. We do not accept deposits in foreign currencies.

Inside your account at 7game, go to Deposit → Pix. The system generates a QR Code and a unique Pix key for that deposit. Open your bank's app — Nubank, Itaú, Bradesco, Banco do Brasil, Caixa, or any bank that supports Pix — scan the QR Code or copy the key, confirm the amount, and send. The balance will appear in your 7game in under 1 minute. Pix is available 24 hours a day, 7 days a week, including Sundays and national holidays.

The minimum withdrawal amount at 7game is R$ 30.00. Withdrawals are processed exclusively via Pix to the key registered in your account profile. KYC must be approved before a withdrawal can be processed. Processing times vary by VIP Program tier: Bronze members have the standard timeframe, while Silver, Gold, and Diamond members have withdrawals processed with priority and greater speed. There are no platform fees on withdrawals.

The withdrawal processing time at 7game depends on your VIP Program level. Generally, withdrawals are processed within 24 business hours of the request, and the funds arrive in your bank account via Pix within moments of processing. Gold and Diamond members receive priority withdrawals with faster processing times. If a withdrawal takes longer than the standard timeframe, contact support — the team can check the status in real time.

For security and compliance with anti-money laundering regulations, withdrawals at 7game are processed to the Pix key registered in your profile — which must belong to the same CPF registered on the account. Withdrawals to third-party accounts are not permitted. To change your withdrawal Pix key, go to My Account → Financial → Withdrawal Details, or contact support.

Pix Deposits at 7game usually appear in under 1 minute. If your balance hasn't been credited after 10 minutes, check whether the payment was confirmed by your bank — in your statement or Pix history. If the transfer was confirmed by your bank but the balance hasn't shown up in 7game, contact support via live chat or email with your Pix receipt and transaction ID. The team will verify and manually credit the amount if needed. For bank slips, processing takes up to 1 business day after bank clearance.

Yes, as long as the withdrawal hasn't been processed yet. While a withdrawal shows a status of "Under Review" or "Pending," you can cancel it from the Withdrawals section of your account or by contacting support. Once processed, the Pix transfer has already been sent and cannot be reversed. If you have any questions about the status of a withdrawal, the support team at 7game verifies in real time via 24-hour chat.

Bonuses & Promotions

Welcome bonus, rollover, free spins, cashback, and how to make the most of 7game's offers.

The welcome bonus at 7game is 100% of your first deposit, up to a maximum bonus of R$ 500.00. If you deposit R$ 200.00, you receive an additional R$ 200.00 in bonus balance — giving you R$ 400.00 to play with. The bonus is credited automatically after your first deposit and has a rollover requirement that must be met before withdrawal. The minimum deposit to activate the bonus is R$ 20.00. Full terms — including rollover, expiry, and eligible games — are displayed before activation. You may decline the bonus if you prefer to play with real balance only.

Rollover is the total amount you need to wager in order to convert your bonus balance into real funds available for withdrawal. For example: if the rollover is 5x on a R$ 100.00 bonus, you need to place R$ 500.00 in bets before you can withdraw any winnings from that bonus. Your rollover progress is visible under My Account → Bonuses. At 7game, rollover conditions are shown before any bonus is activated — no surprises afterward. Sports Betting and casino wagers may carry different weights toward completing the rollover, as specified in each offer.

Yes. At 7game, your real balance and bonus balance are kept separate. You can request a withdrawal of your real balance at any time, even with an active bonus. When you do, the active bonus is automatically cancelled — but your real money is never held back because of a bonus. If you prefer to keep the bonus, keep playing until you meet the rollover requirement before withdrawing. The choice is always yours.

Free spins are credited through periodic promotions at 7game on selected slots. They are available for a set period — usually 72 hours — and any winnings from free spins are credited to the bonus balance with a specific rollover requirement before they can be withdrawn. The expiry, eligible slots, and rollover for each free spins offer are shown before activation. VIP Gold and Diamond Program members receive exclusive free spins with enhanced conditions.

The weekly cashback at 7game is calculated based on your net losses for the week — that is, how much you lost after deducting any winnings during that period. The cashback percentage depends on your VIP Program level: it starts at Bronze and increases progressively up to Diamond. Cashback is credited automatically every Monday for the previous week and is added to your bonus balance. The specific rollover conditions for the cashback are displayed at the time of credit.

Seasonal promotions — such as special offers for Brasileirão rounds, Libertadores stages, Copa do Brasil, or major UFC events — are shown directly on your dashboard after logging in to 7game. If you opted in to email communications during registration, you will also receive notifications by email. Members who have activated self-exclusion do not receive marketing communications. To view all active promotions, visit the Promotions.

Sports Betting

Cash out, live betting, parlays, Brasileirão, Libertadores, odds, and more.

The 7game offers betting on more than 30 sports. In football, coverage includes Brasileirão Série A, Série B, Copa do Brasil, Libertadores, Sul-Americana, and the top international leagues. Beyond football, you'll find bets on volleyball (Men's and Women's Superliga), basketball (NBB and NBA), MMA and UFC, e-sports, tennis, Formula 1, and much more. Live betting with real-time updated odds is available for the main events across each sport.

Cash out lets you settle a bet before the event ends, receiving a partial return — either to lock in a smaller profit or to limit a potential loss. At 7game, cash out is available on selected live bets. The cash out value is calculated in real time based on current market odds. To use it, go to My Bets during the event and click "Cash Out" on the bet you want to settle. Not all bets have cash out available — this is indicated at the time of placing the bet.

A parlay bet — also known as a combo or multiple — combines two or more events into a single wager. The odds multiply together, increasing the potential return. To place a parlay at 7game, add the selections you want to your bet slip — the system builds the parlay automatically. To win, every selected event must be correct. One wrong selection voids the entire bet. The bet slip displays the potential return in BRL in real time as you add or remove selections.

If a sporting event is cancelled or postponed, the default policy at 7game is to return the wagered amount to the account balance. For parlay bets that include the cancelled event, the corresponding selection is removed and the bet is recalculated without it — if only one selection remains, the bet is settled as a single at the original odds. In specific cases — such as rescheduling within 24 hours — the outcome may be awaited. Details vary by sport and are outlined in the Terms and Conditions.

The minimum bet amount at 7game is R$ 2.00 per ticket. Maximum limits vary by market, event, and the member's VIP Program tier. Gold and Diamond members have access to higher betting limits. If you try to place a bet above the limit available for that market, the system displays the maximum accepted amount before you confirm. To check the specific limits for a market, the values are shown directly on the bet slip.

If you believe a bet was settled incorrectly, contact support at 7game via live chat or by email within 72 hours of settlement. Provide the ticket number and describe the reason for your dispute. The team reviews the result against official event sources and responds within 48 business hours. If an error is confirmed, the adjustment is applied directly to your account balance.

Casino

Slots, crash games, live casino, RTP, and available providers at 7game.

The casino at 7game offers hundreds of titles across different categories: slots from internationally recognized providers, crash games (crash-style games like aviator), live casino with real dealers at blackjack, European and American roulette, baccarat, and live poker tables, as well as table games classics and digital scratch cards. All accessible from your phone or computer — no app download needed, it runs straight in your browser.

RTP (Return to Player) is the theoretical percentage of wagered money that a slot or game pays back to players over time. A slot with 96% RTP returns, on average, R$96.00 for every R$100.00 wagered — across a large number of spins. RTP does not guarantee results in any individual session. At 7game, the RTP information for each casino game is available in the game details, accessible before you start playing. RTP transparency is part of the platform's responsible gambling commitment.

In the live casino at 7game, you play at real tables with live dealers streamed by video in real time. The blackjack, roulette, baccarat, and live poker tables work just like a land-based casino — you watch the dealer shuffle, deal cards, or spin the wheel in real time and place your bets through the game interface. A stable connection is needed to ensure smooth streaming. The live casino is available on mobile and desktop.

It depends on the specific terms of each bonus. The welcome bonus at 7game can be used on selected slots and casino games, as indicated in the offer's terms. Live casino games and some crash games may carry a lower weighting or no weighting toward meeting the bonus rollover requirement — conditions are shown before activation. Always check which games are eligible for the rollover on any offer you activate, so you don't wager without making progress toward the requirement.

The casino games available at 7game are provided by recognized suppliers that use random number generators (RNG) certified by independent auditing bodies. This ensures that the outcome of every round is genuinely random and not manipulated. The RTP for each title is publicly available in the game information. If you have concerns about the integrity of a specific result, contact support for a review.

VIP Program

How the points system works, the Bronze to Diamond tiers, and exclusive member benefits.

The VIP Program at 7game has four tiers: Bronze, Silver, Gold, and Diamond. All members start at Bronze upon registration — no cost, no minimum. Tier progression is based on accumulated bet volume. The more you bet, the more points you earn and the faster you move up. Each tier offers increasing benefits: a higher weekly cashback percentage, faster withdrawals, higher betting limits, and — from Gold onwards — access to a dedicated account manager and exclusive promotions not available to the general public.

After logging in to the 7game, go to My Account → VIP Program. There you'll find your current level, accumulated points, the total needed for the next level, and the benefits available at your level. Points are updated in real time as bets are placed. The dashboard also shows your progression history and the perks that will be unlocked at the next level to help you plan ahead.

The VIP tier at 7game is reviewed periodically based on betting activity. Extended periods of inactivity may result in a tier review. The specific conditions for maintaining each tier are described on the VIP Program. If there is a risk of tier downgrade due to inactivity, 7game notifies the member in advance by email so they can make an informed decision — never without warning.

Members at the Gold and Diamond tiers of the 7game VIP Program 7game have access to a dedicated account manager — a specific agent who follows your experience on the platform. Your manager is available to expedite withdrawals, resolve complex issues, present exclusive promotions before they go public, and provide a more personalized service. Contact with your dedicated manager is made through an exclusive channel provided after your tier upgrade.
View full VIP Program details

Security & Login

Password, 2FA, data protection, LGPD, and how to keep your 7game account secure.

Member passwords at 7game are stored using cryptographic hashing — never in plain text, not even for the internal team. All communication between your device and our servers uses 256-bit SSL encryption, the same standard used by banks such as Nubank, Itaú, and Bradesco. The platform monitors suspicious login attempts in real time and automatically locks the account after multiple failed password entries. Logins from new devices trigger email alerts to the account holder.

Go to My Account → Security → Two-Factor Authentication. Follow the steps to link your mobile number to your account. With 2FA enabled, you'll need to enter a code sent to your phone at each login, in addition to your password. This prevents unauthorized access even if someone obtains your password. Setup takes under 2 minutes and is highly recommended for all members of 7game, especially for members with a high balance or an advanced VIP level.

Never. The team at 7game — including live support and email — will never ask for your login password under any circumstances. If you receive a message from someone claiming to be from 7game asking for your password, PIN, or any login credentials, it is a phishing attempt. End the conversation immediately, do not share any information, and report it to us through the official channel at suporte@7game.cash so we can investigate.

The handling of personal data at 7game complies with the General Data Protection Law (LGPD — Law 13.709/2018). Your data — CPF, email, phone number, date of birth, and financial information — is collected solely for the purposes described in the Privacy Policy and are never sold to third parties. You have the right to request access, correction, portability, or deletion of your data at any time by contacting us at suporte@7game.cash.

Responsible Gambling

Self-exclusion, deposit limits, time limits, and support resources available at 7game.

Go to My Account → Responsible Gambling → Self-Exclusion. Choose between temporary self-exclusion (24 hours, 7, 30, or 90 days) or permanent (minimum 5 years). Activation is instant — once confirmed, access to the account is blocked for the chosen period. Even if you contact support asking to be reactivated before the period ends, that is not possible. Your real balance is preserved and available for withdrawal after a temporary self-exclusion ends. For more information, visit the Responsible Gambling.

Go to My Account → Responsible Gambling → Deposit Limit. Set a maximum amount you can deposit per day or per month. The limit takes effect immediately and the system will not accept deposits above the set threshold. To reduce the limit, the change is instant. To increase the limit, there is a 7-day reflection period before the change takes effect — a safeguard against impulsive decisions. The feature is free and does not require contacting support.

Your real account balance is preserved during any self-exclusion period at 7game. You can request a withdrawal of your real balance even while self-exclusion is active — contact support at suporte@7game.cash with the amount and your destination Pix key. Active bonuses with incomplete rollover are automatically cancelled when self-exclusion is activated. After a temporary self-exclusion ends, your real balance is available as normal upon logging in.

If you or someone you know is struggling to control their gambling, support resources are available. CVV (Centro de Valorização da Vida) is available 24 hours by phone 188 or via chat at cvv.org.br — the service is free and confidential. The CAPS (Psychosocial Care Center) in your city offers free support for behavioral disorders, including gambling addiction. The support team at 7game is also available 24/7 to guide you through the responsible gambling tools on the platform — no judgment.

Go to My Account → Responsible Gambling → Session Time Limit. Set the maximum duration for each gaming session. When the time limit is reached, you'll receive an on-screen notification. You can choose to be logged out automatically at the end of the period or simply receive an alert to decide whether to continue. The time limit takes effect immediately after being set and can be adjusted at any time from the dashboard — no need to contact support.
View full Responsible Gambling page

Everything You Need to Know About 7game

Beyond the FAQ, these are the key points that matter most to bettors in Brazil.

Instant Pix — Deposits and Withdrawals With No Waiting

At 7game, Pix is available 24 hours a day, 7 days a week, including public holidays. Deposit from R$ 20.00 and your balance hits your account in under 1 minute. Pix withdrawals are processed quickly and sent directly to your Nubank, Itaú, Bradesco, Banco do Brasil, or any Pix-enabled bank account — with no platform fees.

Pix 24/7
Brasileirão, Libertadores, and Copa do Brasil in One Account

A single account at 7game gives you access to betting on the competitions you follow: Brasileirão Série A and Série B, Copa do Brasil, Libertadores, Sul-Americana, and much more — with live odds, combined bets, and cash out available for major events. Beyond football: volleyball, NBB, UFC, e-sports, and over 30 other sports.

Cash out available
100% Welcome Bonus — Clear Terms

The welcome bonus at 7game is 100% on the first deposit, with a bonus cap of R$ 500.00. Unlike platforms with fine print, the rollover and expiry are shown before you activate the bonus — no surprises after the fact. You can decline the bonus if you prefer to play with real funds only. Your real balance is never locked by a bonus.

Full transparency
256-Bit SSL Security and LGPD Compliance

Your registration, financial, and login data are protected with 256-bit SSL encryption and handled in compliance with the LGPD (Law 13,709/2018). The 7game does not sell data to third parties, monitors suspicious logins in real time, and offers two-factor authentication (2FA) for additional account protection.

LGPD compliant
24/7 Human Support in Brazilian Portuguese

The support team at 7game is available 24 hours a day via live chat within the platform and by email at suporte@7game.cash. Support is handled by real people, in Brazilian Portuguese — not chatbots with generic responses. Urgent situations, such as access issues or responsible gambling concerns, are given priority.

Real support, 24/7
Responsible Gambling Tools, No Red Tape

Deposit limits, session time limits, and self-exclusion (temporary or permanent) are available directly in your account dashboard, under My Account → Responsible Gambling. You can activate them in seconds without needing to contact support. Limit reductions take effect immediately. Self-exclusion, once activated, cannot be reversed during the chosen period.

Instant activation

Didn't Find Your Answer? Get in Touch

The support team at 7game is available 24 hours a day. Choose the channel you prefer.

Live Chat — Response in Minutes

The live chat at 7game is available within the platform for logged-in members. It's the fastest way to get help with login issues, pending withdrawals, bonuses, or any other urgent matter. Real agents, in Portuguese, available 24 hours a day.

Log In and Open Chat
Email — For Detailed Inquiries

For more detailed inquiries, data change requests, or document submission, email is the most suitable channel. 7game responds to emails within 24 hours — urgent matters related to responsible gambling or account access are prioritized.

suporte@7game.cash
This FAQ Page

The most common questions about registration, payments, bonuses, betting, and responsible gambling are all answered here. Use the search field at the top of the page to find a specific answer faster. The page is regularly updated with new questions submitted by members of 7game.

Use the search bar at the top of this page
Your Data Is Protected at 7game

Any information shared with support for identity verification is treated confidentially and in compliance with the LGPD. See our Privacy Policy to understand how your data is used. For responsible gambling matters, visit the Responsible Gambling with all available features.

Deposit LimitSet your budget
Time LimitManage your sessions
Self-ExclusionTake a break when you need to
+18 OnlyMandatory Verification
Play ResponsiblyNever under pressure
Learn more about Responsible Gambling at 7game →

Not a Member Yet? 7game? Get Started Now

Registration is free, takes under 2 minutes, and a 100% welcome bonus is waiting for your first Pix deposit. Football, Libertadores, live casino, slots, and over 30 sports — all in BRL, with 24-hour support in Portuguese and built-in responsible gambling tools.

Free registration with email and CPF
100% Bonus Up to R$ 500.00 on Your First Deposit
Minimum deposit of R$ 20.00 via Pix, card, or boleto
VIP Program with cashback from day one
Create a Free Account Already have an account — Log In
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